SMS Consent & Opt-In Workflow

Program Overview

Program name: Citizens Self-Governing Office SMS Notifications
Program type: Transactional / Public Service Announcement
Toll-free number: (888) 604-8409
Estimated message volume: ~1,000 messages per month
Opt-in method: Verbal consent collected via Interactive Voice Response (IVR)

How Citizens Opt In (Verbal IVR Consent)

Citizens initiate contact by calling our toll-free line at (888) 604-8409. Before any SMS is sent, the IVR plays the following verbal opt-in script:

"Thank you for contacting the Citizens Self-Governing Office. To receive a one-time text confirmation of your submission and occasional updates from your representative, press 1 to consent. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. To decline texts, press 2 or hang up."

Only callers who press 1 are added to the SMS list. Callers who press 2, hang up, or remain silent are not opted in. Each consent event is logged with timestamp, caller ID, and the IVR prompt version, and is retained for the life of the subscription plus seven years for compliance review.

What Messages You Will Receive

• An immediate SMS acknowledging receipt of your IVR submission
• A follow-up SMS with a transcript of any voicemail or comment you recorded
• Occasional public service notifications relevant to your congressional district (legislative updates, town hall notices, replies to constituent inquiries)

Message frequency varies. Most subscribers receive fewer than 5 messages per month. Message and data rates may apply.

We do not send marketing, promotional, advertising, or third-party content. We do not send unsolicited messages.

Sample Messages

CSO: You're subscribed to Citizens Self-Governing Office updates. Your submission to your representative was received. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

CSO: Town hall Thursday 7pm. Your representative will hear constituent comments. Details: https://selfgoverningoffice.com/townhall Msg & data rates may apply. Reply HELP for help, STOP to cancel.

How to Opt Out (STOP)

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message at any time. You will receive one final confirmation that your opt-out has been processed:

CSO: You have been unsubscribed from Citizens Self-Governing Office messages. No further messages will be sent. Reply HELP for help.

No further messages will be sent unless you opt in again through the IVR.

How to Get Help (HELP)

Reply HELP to any message to receive:

CSO: For assistance, visit https://selfgoverningoffice.com or call (888) 604-8409. Reply STOP to unsubscribe.

You can also email support@selfgoverningoffice.com or call (888) 604-8409 during business hours.

Opt-In Workflow Diagram

The full opt-in flow, in order:

1. Citizen dials (888) 604-8409 (voluntary, citizen-initiated contact)
2. IVR answers and plays the verbal opt-in script (quoted above)
3. Citizen presses 1 to consent (or presses 2 / hangs up to decline)
4. Consent event logged: timestamp + caller ID + IVR prompt version
5. Confirmation SMS sent to the caller's number, including HELP and STOP instructions
6. Citizen may reply STOP at any time to immediately and permanently opt out

Privacy & Data Sharing

We do not share mobile opt-in information or consent with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers collected through this program are used solely to deliver the messages described above. Full details are in our Privacy Policy.